Terms and conditions
Please read these terms and conditions carefully, as using or purchasing from our website means you agree to them.
Ordering, Delivery & Returns
You can buy products from us online or by telephone. Once your order is placed, you will receive an email confirmation from our Payment Service Provider, SecPAY, for the transaction amount signifying that your bank has authorised the transaction, but does not guarantee our acceptance of the order. If we accept your order, we will send you an email confirmation once the goods have been despatched.
We are able to accept payment by Visa, Visa Delta, MasterCard, Switch, Solo or JCB. All transactions are processed using a secure server. All prices include VAT.
The prices displayed on our website are in British pounds.
For orders with a delivery address within the UK we aim to deliver the order within 3-5 working days. Worldwide delivery times vary. We will not be held liable for any loss caused to you by late delivery. Please contact us as soon as possible if your item doesn't arrive when expected, and we will investigate.
If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by Recorded delivery within 14 days for a refund of the item or a replacement. Original delivery charges and return postage costs will only be refunded if your order is incorrect, damaged or faulty. Original delivery charges and return postage costs will NOT be refunded if your order is simply unwanted or unsuitable. We guarantee that you will receive your refund within 4 weeks.
These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.
When placing an order with Equineboutique.co.uk, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.
We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order.
We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.
Equineboutique.co.uk can only be held liable for loss up to the cost of the product(s) purchased.
We will not be responsible for any losses resulting from your use, or your inability to use our website.
You may view and print out our pages for the sole purpose of buying a product or products. The copyright belongs to Equineboutique.co.uk. You may not use pictures, logos, graphics, text or descriptions on our site for any other use.
Equineboutique.co.uk sometimes contains links to other websites, which are provided to enhance your shopping experience. Where such a link exists these external sites are not under our control. We will not be held responsible for any loss or damage caused by using these sites, which extends to the information, products or services displayed on those sites.